Your privacy with respect to the use of this Web site results from a partnership between DLS and you, the user. At this Web site, DLS attempts to protect your privacy to the maximum extent possible. However, because the information that DLS receives through this Web site is subject to the Public Records Law, Massachusetts General Laws Chapter 66, Section 10 (including the definition of and exemptions to a public record at Massachusetts General Laws Chapter 4, Section 7(Twenty-sixth)), DLS cannot ensure absolute privacy. Information that you provide to us through this Web site, even personally identifiable information may be made available to members of the public under this law. This Policy informs you of the information that DLS may collect from you at this Web site, how DLS uses it, how secure it is, to whom it may be disseminated, and how you can access it. This Policy also describes our process for making changes to this Policy, provides you with contact information, and defines terms used in this Policy. Based on this information, you can make an informed choice about your use of this Web site and any personally identifiable information you decide to share.
Personally Identifiable Information
DLS uses the term "personally identifiable information" to mean any information that could reasonably be used to identify you, including but not limited to, your name, address, telephone number, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.
In 2008, Executive Order 504 was issued, which enhanced the privacy protection given to any information about you as a named individual held by the Executive Branch of state government. Executive Order 504 limits the collection and dissemination of personally identifiable information within the Executive Branch and requires Executive Branch agencies to greatly enhance the security and integrity of such data. This Web site complies with Executive Order 504, so all of the personally identifiable information that you submit to this Web site is given the privacy protections set forth in Executive Order 504.
Dissemination of Your Personally Identifiable Information
DLS does not sell any personally identifiable information collected through this Web site or submitted to DLS in conjunction with using functions on the Web site, and there is no direct or online public access to the information. However, once you voluntarily submit personally identifiable information to us related to your use of the Web site, its dissemination is governed by the "Public Records Law" (Massachusetts General Laws Chapter 66, Section 10 (including the definition of and exemptions to a public record at Massachusetts General Laws Chapter 4, Section 7(Twenty-sixth)), the "Fair Information Practices Act" (Massachusetts General Laws Chapter 66A), "Executive Order 504" and other applicable laws and regulations. For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request. There are pieces of information, such as credit card numbers, TIN, username, or password that are not considered public for the purposes of a public records request. For more information on types of data exempted from disclosure under the Public Records Law, please read the Secretary of the Commonwealth's Public Records Law. In addition, the information that you voluntarily submit will be disclosed only to Commonwealth employees or officials (including those at DLS), or those under contract with the Commonwealth, with a "need to know" for purposes of fulfilling their job responsibilities. The information will be used for such purposes as: answering your questions, responding to any requests for assistance, generating summary statistics about usage, auditing applications and detecting fraud, aiding in the planning, design and development of the DLS Web site, and fulfilling DLS's and the Commonwealth's legal obligations. DLS will collect and aggregate the information you provide through surveys and through the Web site's collection of non-personally identifying analytics data for purposes of market research to improve this Web site by making it more responsive to customer needs. Where appropriate, DLS may provide the information you submitted voluntarily through an e-mail to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.
Your Access and Opportunity to Correct Personally Identifiable Information
The "Public Records Law" and the "Fair Information Practices Act" provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws. Your rights under third party products such as Google Analytics and ForeSee are governed by the policies for those products.
Information Voluntarily Provided by You
This Web site collects voluntary information from you through surveys, e-mails, and any comments posted on social media pages hosted by this Web site (such as blogs or wiki). All such information, including comments and E-mails sent by you to this Web site will contain personally identifiable information. Information Automatically Collected and Stored by this Site. This Web site may use "Persistent Cookies" to collect and aggregate data regarding the user's activity on the Web site. Such data enables DLS to evaluate and improve its web-based services. You may elect to disable persistent cookies. Please be advised that disabling persistent cookies may affect your ability to view or interact with some Web sites, including this Web site. The Web site may also use temporary "session cookies" to allow visitors to interact with the Web site and to use online applications. "Session cookies" in and of themselves do not allow us to personally identify a visitor (unless the visitor also authenticates and logs into a portion of the Web site, such as the online Lead and Asbestos (LAA) application that is available at: https://www.mass.gov/dols but does allow us to present material consistently throughout the Web site. These cookies are stored only in memory and are deleted when the user's browser is shut down. Certain
Web-based applications (hosted at www.mass.gov/dols) that are accessible through this Web site may automatically set temporary "session cookies" to facilitate visitors' interactions with the web-based applications. When you visit this Web site, it stores your Internet Protocol ("IP") address (which does not identify you as an individual) for an indefinite period of time, as well as information about the date and time of your visit, whether a file you have requested exists, and how many "bytes" of information were transmitted to you over the Internet from this Web site. DLS uses your IP address to assess the frequency of visits to this Web site and the popularity of its various pages and functions. DLS will not attempt to match any personal information or data that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation.
You should not send messages containing information that you consider highly sensitive. In accordance with Executive Order 504 , DLS uses standard security measures to ensure that information provided by you, including your personally identifiable information, is not lost, misused, altered, or unintentionally destroyed. DLS also uses software to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software monitors network traffic (e.g., to identify hacking attempts and other attacks). DLS does not associate any information collected through this means with an individual's computer, except to identify specific computers (or IP addresses) that could be responsible for launching an attack or in connection with authorized law enforcement investigations.
Changes To This Policy
Privacy and Related Policies, and The Records Retention Law
DLS is required to preserve records created or received by DLS. Pursuant to this retention requirement, comments posted, or messages received via an official state agency page on a third-party Web site (such as an official agency profile on a micro-blog such as Twitter) will be treated as state governmental records and may be permanently archived. Accordingly, information that you submit through social media sites associated with DLS is covered by the Records Retention Law, available at the Secretary of the Commonwealth's Public Records Division's Web site and may be subject to disclosure if requested under the Public Records Law, Massachusetts General Laws Chapter 66, Section 10 (including the definition of and exemptions to a public record at Massachusetts General Laws Chapter 4, Section 7(Twenty-sixth)).
Unsolicited proposals, or other business ideas or inquiries
These sites are not to be used for contracting or commercial business, submission of any claim, demand, or any other form of legal and/or administrative notice or process, or any documents used to bring a claim in any criminal or civil litigation.
Reports of illegal activity
If you have information for law enforcement, please contact your local police agency. To report an environmental violation, please contact the DLS Environmental Strike Force.
Removal of Comments
DLS will remove comments posted to DLS's Web Site or social media sites that: contain personally identifiable information regarding a 3rd party, contain obscene, indecent, or profane language; contain harassment, threats or defamatory statements; contain hate speech involving race, color, sex, sexual orientation, national origin, ethnicity, age, religion, or disability; are obvious spam; or promote or endorse services or products. (Note that non-commercial links that are relevant to the topic or another comment are acceptable.) Furthermore, for the benefit of robust discussion appropriate for social media, it is within DLS's discretion to remove comments that: address subjects that are off-topic for the particular page or medium on which they were posted. To ensure that your comments on other topics reach the right program for follow-up and response, please contact the appropriate DLS program directly or call DLS at 617-292-5500.
User Agree to These Terms
Notice and Procedure for Notifying Designated Agent of Claims of Copyright Infringement.
If you believe that any material on DLS's sites infringes upon any copyright which you own or control, or that any link on these sites directs users to another site that contains material that infringes upon any copyright which you own or control, you may file a notification of such infringement with our Designated Agent as set forth below. Notifications of claimed copyright infringement must be sent to DLS's Designated Agent for notice of claims of copyright infringement. Our Designated Agent may be reached by emailing Kellie.Ingram@state.ma.us.
No warranty, endorsement or liability
DLS makes no warranty that the materials contained on the sites are free from copyright claims, or other restrictions or limitations on free use or display. DLS disclaims any liability for the improper or incorrect use of information obtained from these sites. With respect to DLS, any references to commercial entities, products, services, or other nongovernmental organizations or individuals that remain on the sites are provided solely for the information of individuals using the sites and are not intended to reflect the opinion of the Administration, the Commonwealth of Massachusetts or its officers and employees concerning the significance, priority, or importance to be given to any referenced entity, product, service, or organization. Such references are not an official or personal endorsement of any product, person, or service, and may not be quoted or reproduced for the purpose of stating or implying official endorsement or approval of any product, person, or service. DLS does not guarantee or warrant that any information posted by individuals on the sites is correct and disclaims any liability for any loss or damage resulting from reliance on any such information. DLS may not be able to verify, does not warrant or guarantee, and assumes no liability for anything posted on any of DLS's sites by any other person. The views expressed on these sites by non-state commentators do not necessarily reflect the official views of the DLS.
No Waiver:Laws, Regulations and Policies Take Precedence
The content published on these sites is subordinate to and is not to be interpreted as an amendment to or waiver of the Federal and State laws, regulations and policies applicable to the matters addressed in the sites' content.